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 New Moon Production
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Senior Social Media & Community Manager

New Moon Production

  • Marketing
  • Zarządzanie
  • pin Hamburg (Alstertor 9), country flagDE

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Job Description

New Moon Production is a remote-working Hamburg-based studio. Since its founding in 2016, it has released multiple games on different platforms, including Sunshine Island. New Moon Production is part of Stillfront Group.

YOUR MISSION:

Social Strategy & Content Development:

  • Build and own the end-to-end social media strategy for a new global-launch game and support an established live title.
  • Develop platform-native content strategies across TikTok, Instagram, YouTube, Facebook, Discord, and emerging channels.
  • Create and manage editorial calendars that balance brand building, community engagement, feature milestones, and big marketing beats.
  • Ideate, brief, and/or produce statics, short-form videos, social-first assets, and reactive content tailored to each platform.
  • Drive organic channel growth through storytelling, community-first content, and platform-native best practices.
  • Run experiments across channels (formats, posting cadence, narrative structures, content franchises) to unlock growth.
  • Monitor channel performance, player sentiment, and competitive trends to continuously refine the strategy.

Community Building & Player Engagement:

  • Establish and grow a healthy, loyal, and engaged community.
  • Manage Discord, VIP groups, and social community spaces, creating programs that deepen loyalty and retention.
  • Develop early-stage UGC, ambassador, and creator pipeline opportunities as the community scales.
  • Create proactive conversations, playful community moments, and social rituals that players look forward to.

Cross-Functional Collaboration:

  • Work with Product Marketing, Community Managers and Product teams to support feature launches, events, and key campaigns.
  • Represent the player perspective internally through weekly reporting, social listening analysis, sentiment trends, and actionable feedback loops.
  • Become embedded in game teams, sharing insights on player behavior, culture, trends, and opportunities.

YOUR BACKSTORY:

  • 3+ years of experience in social media, community management, or social-first content strategy, ideally in games, entertainment, or mobile apps.
  • Proven success growing social channels from zero to meaningful scale on TikTok, Instagram, Facebook, YouTube, and Discord.
  • Deep understanding of the casual mobile gaming audience, player motivations, and cozy/simulation game communities.
  • Exceptional written and spoken English skills with strong cultural fluency in the U.S. market.
  • Comfortable working cross-functionally with creative, art, product, and marketing teams.
  • Skilled in analytics tools, sentiment analysis, and social listening, able to translate findings into strategy.
  • Passion for community building and championing player voices internally.

Additional skills:

  • Experience launching communities for new games from scratch.
  • Background in UGC programs, ambassador pipelines, IRL events, or creator partnerships.
  • Familiarity with CRM, VIP management, or live game communication systems.
  • Basic production skills (video editing, simple graphic creation, TikTok-native workflows).

WHY JOIN US?:

  • Full flexibility: Work remotely or from the modern office in Hamburg (Alstertor 9).
  • Work-life balance: Competitive annual leave and flexible working hours.
  • Supportive team with flat hierarchies and learning opportunities.
  • Multicultural environment with multidisciplinary colleagues.
  • Team building: regular studio events onsite, snacks and drinks at the office.
  • Contribution to public transport ticket (Deutschlandticket) for Germany-based staff.