Reality Games is a fast-growing mobile game studio that uses real-world data to create innovative and addictive games. Our first hit, Landlord Real Estate Tycoon, has already attracted over 10 million players, and we’re aiming for 50 million in the next 18 months.

We’re also thrilled to announce the soft launch of our latest project — Monopoly World, a groundbreaking geolocation-based game.

We’re currently looking for a Junior Customer Support Specialist to join our Growth Team. It's a full-time, work-from-office position in the historical railway station building in Kraków.

Your responsibilities:

• Resolving player issues
• Managing Discord and engaging with the community
• Supporting in-game events and LiveOps
• Optimizing support processes

Job requirements

What we are looking for:

• Interest in community-driven games
• At least 1 year of previous customer service experience
• Strong communication skills, B2+ English
• Bachelor’s/Master’s degree (or in progress)
• A team player with a positive, can-do attitude

Our perks

• Leader's support — ask for help, give and get feedback, set up goals, and develop your skills
• Knowledge sharing and employee development
• Fast-paced career with professional growth opportunities supported by performance reviews
• Proper devices and resources for your work
• Beautiful office — based in Kraków at the iconic Railway Station building in the historic city center
• Flexible hours
• Growth budget for books or materials to help you grow
• Team gatherings with pizza, games, and snacks

If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.