Responsibilities

• Managing sysadmin operations team - 8+ engineers

• Managing the IT ticketing system, ensuring all tickets are assigned and tracked under SLA

• Manage Office365 environment, ensuring optimal setup, maintenance, and troubleshooting practices.

• Utilise Intune for mobile device management and application deployment across the organisation

• Onboarding and guiding new hires

• Training the sysadmin team on IT infrastructure/systems

• Manage and administer the local and global infrastructure

• Develop best practices and ensure documentation is up to date

• Provide expert technical support, guidance and training to team members and end-users

• Work closely with the IT management team on managing the IT Roadmap

• Participate in change management workflow

• Troubleshoot and remediate issues impacting server availability

• Manage backup and storage infrastructure

• Manage and maintain monitoring to ensure systems uptime and reliability

• Participate in infrastructure upgrades and migrations 

• Ensure adherence to IT security standards and best practices

Requirements

• Experience with ITSM

• Knowledge of Windows Systems (Client and Server)

• Experienced in Cloud infrastructure AWS/AZURE

• Experience with Intune deployment

• Troubleshooting skills

• Experience managing a virtualized infrastructure

• Experience with Google Workplace, Office365, Atlassian Suite

• Understanding of networking concepts (WAN,LAN,TCP/IP,VPN,VLAN)

• Working hours flexibility around infrastructure upgrades and migrations 

Nice to have

• Linux/OpenStack experience

• Storage and backup concepts

• Scripting languages (PHP, Javascript,SQL, Python,PowerShell,Bash) 

• Background in large-scale migration projects and operating system upgrades

• Experience in multi-site engineer team management