Company Description:

People Can Fly is one of the leading independent AAA game development studios. Our international team consists of hundreds of talented individuals working from offices in Poland, the UK, Ireland, the US, and Canada, as well as remotely across the globe.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. As one of the most experienced Unreal Engine studios in the industry, we continue to expand on our expertise and push the boundaries of what’s possible in game development.

Our creative teams are currently working on several exciting titles: Gears of War: E-Day developed in collaboration with Microsoft; Project Echo for KRAFTON; and Lost Rift, an original IP we are developing in-house under our self-publishing model. We are also exploring new platforms and experiences with VR and other unannounced projects.

With over 20 years of experience, PCF continues to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talent in the industry, building the next generation of action games for players worldwide.

If you join us on this journey, you’ll have the chance to perfect your craft, expand your knowledge, and work alongside industry leaders to create unique, unforgettable experiences for gamers everywhere.

Job Overview:

• Project: Back Office
• Department: IT
• Location: Warsaw (On-site)
• Employment type: Full-time

Job Description:

• Provide first and second-line technical support for our employees (on-site and remote) regarding hardware (workstations, laptops, Game Consoles), software, and network issues.
• Manage user accounts, permissions, and groups in Active Directory.
• Administer and support users in key business applications, including Google Workspace, Autodesk, Adobe Creative Suite.
• Troubleshoot and resolve issues on both Windows and macOS operating systems.
• Handling the preparation and configuration of employee hardware, and assisting with the procurement and decommissioning processes.
• Maintain an accurate inventory of hardware assets and software licenses.
• Provide technical assistance for video conferencing tools like Google Meet, Zoom, and Slack.
• Diagnose and resolve technical problems remotely using tools like TeamViewer.
• Create and maintain technical documentation, guides, and records of issue resolutions.
• Advise employees on security best practices and company IT policies.

Qualifications:

Required (Must-have):

• Proven experience (min. 2 years) in an IT support, helpdesk, or desktop support role.
• Strong practical knowledge of Windows 11.
• Hands-on experience with Active Directory for user and group management.
• Experience administering Google Workspace (G Suite) or Microsoft 365.
• Solid hardware troubleshooting skills (workstations, laptops, and other peripherals).
• Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

Nice-to-have:

• Experience supporting creative software like Autodesk (e.g., Maya, 3ds Max), Adobe Creative Suite.
• Familiarity with version control systems like Perforce, Git.
• Experience with Mobile Device Management solutions or Unified Endpoint Management solutions.
• Basic scripting knowledge (e.g., PowerShell, Bash) for automation.

Soft Skills:

• Patient, empathetic, and dedicated to providing a world-class customer service experience.
• Natural problem-solver, able to analyze issues from symptoms to root cause.
• Self-starter, capable of working independently and taking ownership of tasks.
• Quick learner, eager to tackle new technical challenges.
• Excellent interpersonal skills and ability to communicate technical concepts to non-technical users clearly.

Additional Information / Benefits:

• Private medical healthcare including dental treatment for PCF members and their families (Signal Iduna).
• MultiSport card for you and your family members or friends.
• Free library with a wide range of games and books you have unlimited access to.
• In-company Polish and English language classes.
• Fresh fruit, snacks, and beverages for everyone in the office.
• Flexible working hours.
• Free virtual health and mental wellbeing sessions included for members and their dependents.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.

How to Apply:

Apply via: I'm interested (SmartRecruiters)