Freelance contract

Job description

Why this role matters

Monopoly World is our bold re-imagining of the most iconic board game ever made, rebuilt for mobile and already captivating millions of players. We’re ready to take our player experience to the next level—and that’s where you come in. As our first Community & Social Media Lead, you’ll own the full player-facing ecosystem: community strategy, social channels, and a growing customer-support squad that touches every single player interaction. You’ll have both the creative freedom and the leadership authority to shape how the world talks about (and to) Monopoly World.

Join us full-time at our stunning office located in the heart of Krakow! Situated in a historic building just steps away from the vibrant city center, our workspace blends timeless charm with modern amenities, providing an inspiring setting for your personal and professional growth.

Check out our trailer for the Monopoly World project:

What you’ll do

• Set the vision – Craft and execute a global community & social media strategy that fuels growth, engagement, and retention.

• Be the voice & the megaphone – Represent player sentiment in product discussions while amplifying our own brand voice across X, Facebook, Instagram, Discord, TikTok, and beyond.

• Lead the front line – Manage, mentor, and scale a customer-support team that delivers empathetic, lightning-fast assistance 24/7.

• Spark conversations – Plan, create, and schedule thumb-stopping content (posts, videos, memes, AMAs, livestreams) that entertain, inform, and unite our players.

• Turn insights into action – Monitor community health, surface data-driven reports, and partner with design & product to turn feedback into features.

• Champion best practices – Define processes, select tooling, and establish performance KPIs for community management, social media, and player support.

• Launch with impact – Orchestrate global campaign beats, in-game events, and cross-platform announcements tied to major updates and the worldwide release.

Job requirements

• Proven success building and scaling communities for a high-growth F2P mobile game or entertainment brand.

• Hands-on mastery of major social platforms and Discord - including analytics, paid boosts, and emerging trends.

• Prior experience leading people: coaching, goal-setting, and performance feedback for community or support teams.

• Persuasive storytelling skills - written and visual.

• A data-friendly mindset: you’re as comfortable digging into dashboards as you are crafting a killer tweet.

• At least 2 years of experience as Community/Social Media Manager.
  

Bonus points for

• Graphic-design chops (Figma, PS, Canva) or video-editing skills.

• Experience with CRM or CX platforms (Zendesk, Helpshift, Intercom).

• Multilingual communication abilities.
  

What you’ll get

• Flexible contract – Employment contract or B2B - your choice.

• Competitive, experience-based salary and performance bonus.

• A culture built on trust, autonomy, and radical candor.

• Creative freedom to ship your ideas - fast.

• Flexible working hours.

• A once-in-a-lifetime seat at the table for the global launch of Monopoly World.