Supercell creates games for as many people to play for a long time, and remember forever. The Trust & Safety Team is responsible for making sure the social aspects of our games are remembered for the right reasons. Delivering safe and engaging social experiences for hundreds of millions of players every month brings ever-evolving challenges that require the best team, and we need a lead that is up to the task of holding the vision and supporting this incredible team as it takes on these challenges. The role requires grit, deep understanding of player-facing safety and wellness issues, and a strong understanding of how technology (including of newly available technical advances) can help us improve the safety and fairness for our players. The role may involve content that is emotionally difficult to deal with; you will be supported through professional services and be part of the support framework for your team.

Responsibilities:

• Hold and articulate the vision for Trust & Safety at Supercell: Ensure that safety, fairness, and player well-being remain at the core of our social experiences.
• Lead: Foster a culture where senior subject matter experts, developers, and operators thrive, and help the team align around shared goals that will have the greatest impact for our players.
• Drive operational excellence: Ensure smooth day-to-day functioning of Trust & Safety across the program, data, operations, and development sub-cells.
• Drive strategic alignment: Lead the development of clear, ambitious, and achievable objectives for the team, and create space for the team to define the best paths toward achieving them.
• Champion the smart use of technology and AI: Help the team explore, evaluate, and implement new technical approaches to improve detection, prevention, and player experience.
• Be a partner and connector: Work closely with Player Care, heads of games, and other partners across Supercell to ensure we support the most social experiences in a way that cares for the safety of our players.
• Be a confident and calming presence: Act as a stabilizing presence during challenging and emotionally charged work.
• Elevate external awareness and internal alignment: Highlight emerging risks, newsworthy events, and strategic recommendations to internal stakeholders and contribute to industry discussions on best practices.
• Invest in growth and learning: Coach and support team members to broaden expertise in safety, wellness, regulation, technology, and research.
• Measure and improve: Oversee reporting on effectiveness, quality, and impact, ensuring insights from data and operations inform continuous improvement.
• Remove barriers: Surface and resolve roadblocks that prevent the team from doing their best work, and advocate for necessary resources and support.

Requirements:

• Significant Trust & Safety experience: 5+ years in Trust & Safety, online safety, or related fields, with a proven track record of addressing large-scale player or user safety challenges.
• Leadership at senior levels: 2+ years leading teams of senior specialists, program managers, or technical experts; able to set direction without relying on hierarchy.
• Strategic and operational range: Ability to balance high-level vision setting with deep involvement in operational details when needed.
• Strong understanding of technology: Familiarity with the role of AI, automation, and data in online safety, and curiosity to keep learning.
• Strong communicator: Excellent English communication skills (written and verbal), able to distill complexity for diverse audiences.
• Global perspective: Strong awareness of how pop culture, current events, and regulation shape online communities worldwide.
• Resilience and empathy: Experience handling emotionally difficult subject matter and supporting teams who work with challenging content.
• Proactive and improvement-driven: Habit of seeking better ways to do things for yourself, your team, and the wider organization.
• Technical literacy: Comfort working with technical teams, data scientists, or engineers; familiarity with ML/AI concepts or content moderation tools.
• Confident leading in a hybrid setting: The team has presence in London and Helsinki and includes remote team members across Europe; be comfortable supporting distributed/hybrid teams.

Nice to haves:

• Multilingual ability: Additional language fluency beyond English is highly valued.
• Cross-cultural experience: Living or working abroad or extensive collaboration with global teams.
• Higher education: Post-secondary education in law, policy, sociology, psychology, computer science, or related fields is a plus.
• Industry visibility: Contributions to panels, conferences, or thought leadership in Trust & Safety or online safety.
• Game or community passion: Experience as a gamer, community manager, or participant in large online communities.
• Crisis navigation: Prior involvement in escalations, complex investigations, or incidents requiring collaboration with law enforcement or regulators.
• Data fluency: Ability to interpret and act on insights from data and research.
• Humour under pressure: A grounded, human approach that helps the team navigate difficult challenges.

Benefits and Compensation:

Supercell structures compensation and benefits to help employees do their best work and enjoy their time at the company. Read more at https://supr.cl/jd-benefits.

About Supercell:

We are a games company based in Helsinki, Finland, with offices in San Francisco, Seoul, Shanghai, and London. Since launch in 2010, we've released seven games globally – Hay Day, Clash of Clans, Boom Beach, Clash Royale, Brawl Stars, Squad Busters, and mo.co. Our mission is to create great games that as many people as possible play for years and that are remembered forever. Read more at https://supr.cl/jd-about-us.

Relocation:

This position is in London. Supercell's dedicated mobility team will support relocation and moving, including assistance for family members and pets.

Application:

If interested, apply via the application form on this page. Supercell encourages applicants who may not meet every requirement to apply and welcomes requests for recruitment accommodations.

And here's a video about what we do. (Best enjoyed with salmiakki and rye bread)