Job Description

Your daily tasks:

• Providing technical support (e-mail support) to users of Techland S.A. software.

• Actively seeking solutions to reported problems in cooperation with other departments of the company.

• Documenting and reporting issues to relevant teams/departments in the company.

• You will work from Monday - Friday in standard business hours (no shifts!).

Qualifications

• Very good command of the English language (B2 level or higher).

• Knowledge of the video game industry – you’re an active player.

• Min. secondary education (IT or related).

• Good knowledge of Windows operating systems.

• Knowledge of how to operate Playstation, Xbox and Nintendo consoles.

• Knowledge of digital game distribution platforms, with particular emphasis on Steam.

• Highly developed communication skills.

Nice to have:

• Experience in customer service.

• Knowledge of ticket handling systems/platforms.

• Knowledge of an additional foreign language.

• Being comfortable with social media platforms (St
  eam reviews, Reddit, etc.).

Additional Information

What we can offer:

• A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions.

• An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner.

• A constant stream of company newsletters, PR & project updates so you will always be in the know.

• Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes.

• State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Wrocław/Warsaw office).