We’re​ ​looking for​ ​a​ ​VIP Manager to join our amazing project at Murka.

You will be responsible for acquiring and retaining VIP customers, delivering the highest level of direct customer care and building a unique VIP club within the game.

Responsibilities

• managing all aspects of the relationship with VIP users;

• developing strategies to increase loyalty and retention;

• helping VIP users in solving in-game and technical issues;

• monitoring and analyzing the VIP dashboards daily and taking appropriate actions to ensure maximum value through VIP users life cycle;

• working closely with the product team to ensure proper segmentation of promotional offers, rewards, in-game events;

• reactivating VIP users through emails, Messenger, chat.

Requirements

• Experience in VIP player management (RMG, sweepstakes sector)

• Deep understanding of player behavior and engagement strategies

• Analytical mindset to optimize player engagement and retention

• Excellent communication and relationship-building abilities

• Experience with VIP promotions, loyalty programs, Tableau and CRM tools

Nice to have

• experience in Sales

• experience with Social Casino/Sweepstakes apps