Description
Proactively monitor a selection of online games and related systems required for 24/7 service
Analyze and assess game and systems health and performance using various tools for logs, metrics and graphs
Triage problems and provide on-call personnel with critical information, in a quick, clear and concise manner
Conduct triage and troubleshooting as well as bug fixing meetings for game development personnel
Consult, create and maintain process documentation
Carry out quick patch and build deployments including post deployment smoke testing
Prepare accurate and timely reports with updates and summaries on events and issues
Requirements
Technical support skills with focus on game servers and client crashes
Knowledge of network technologies and GNU/Linux OS
Ability to perform tasks by both established processes as well as placeholder and temporarily agreed measures
Availability to work in shifts, including nights, weekends and holidays
Excellent written and verbal communication skills
Maintaining strict punctuality and quick response
Familiarity with common IT infrastructure and its practices
Would be a plus:
Monitoring/Analyst experience (assessments based on data, graphs etc.)
Technical support experience in an online 24/7 service industry
Experience working in games industry, particularly multiplayer and MMO games
Some familiarity with terminology and process for game development, QA and release management
Benefits
Working with an international team of world class professionals on exciting and challenging projects
Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
Medical Insurance package
Sensibly flexible working hours
Breakfasts, snacks and fruits available during the day, tea and coffee machines
Friendly team and a family-like environment
Casual workplace environment in Krakow downtown including bicycle parking, game and chill-out zones
Additional benefits – care bonus to cover health, educational and safety needs, paid break from work, Multisport card, paid health insurance, corporate parties and team buildings and many more others