HYBRID WORK MODEL:
3 DAYS PER WEEK (60%) IN OUR WROCLAW OFFICE AND 2 DAYS REMOTE
About us:
Hi, we are Ten Square Games. We create mobile outdoor experiences (e.g. Fishing Clash). With 77 million registered players in 2024 and 300+ people on board, we keep growing and learning.
What is this job all about?:
Join our team and become the counselor for our most important players — our VIPs. You will keep our top players happy by providing excellent, personalized support and by cooperating with product, support and BI teams to ensure a smooth experience.
Key responsibilities:
- Taking care of VIP player queries
- Creating VIP-tailored promotional offers to satisfy our best customers
- Monitoring product issues and listening to players' feedback for useful ideas
- Identifying potential issues with high-net-worth customers
- Improving the quality of VIP customer support and suggesting solutions to make customer service more efficient
- Collecting and analyzing information and data on customer segments and suggesting changes for optimization
- Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis
- Cooperating with product teams, customer support, and BI to ensure a smooth experience for our players
Requirements:
- At least 2 years of experience working with customers
- Business standard of English
- Analytical skills with good knowledge of Microsoft Excel
- Excellent communication intuition, especially on internet channels
- Ability to deliver results and outstanding services whilst working to tight timelines
- Quick to take initiative with business and have a sales-oriented approach
- Strong team player, confident and people-focused
- Customer-focused – understanding customers’ needs and providing a personalized customer support experience
Nice to have:
- Knowledge of an additional language
- Knowledge of customer service tools (Helpshift, Zendesk)
- Passion for games
Please submit your CV in English.
Location & model:
Hybrid — minimum 3 days per week in our Wrocław office (Dolnośląskie).
Perks for employees:
- Clear career path & internal mobility
- Tailored language lessons
- Free breakfast
- Concierge service
- Individual and team training budget
- Relocation package
- In office massage
- Psychological support
- Choice of hardware
- Program for moms (Stay in the game)
- Worksmile platform with benefits
- ESG company-wide activities
Application:
Apply using the form on this page. If you need assistance or believe there is an error, contact: apply@tensquaregames.recruitee-inbox.com
Data controller & privacy:
The controller of your personal data is Ten Square Games S.A. with its registered office in Wrocław, at Traugutta 45 (50-416). We process your personal data in connection with the recruitment process. For more information or to contact the DPO write to dpo@tensquaregames.com and see the Privacy Policy: https://tensquaregames.com/wp-content/uploads/2023/01/Privacy_policy_TSG_HR_pl_190123_update-eng.pdf